FAQs?

What is Open Frame type means?

Open Frame: Is more auitable for company who has their own design of the appearence of the monitor, it is also fit for users who likes to hide the montor in the decorate. Ex: ATM / Fix Visitor guide / Exhibition Guild

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The difference between "Resistive" and "Capacitive"

Resistive: Activate by pressure, you can use finger(with or without glove)or pen on the panel.

Capacitive: Activate by electrical properties of the human body. You can only use finger(without glove) or capacitive pen. (AiM provide both; Resistive; and; Capacitive; product, if you would like to know more about this two, please visit "Touch Info")

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A. Touch Monitor FAQs?

A1.Touch Monitor "Fodable Base" and "Vertical Base"?

Foldable: It can be present in 3 ways. Normal tablestand, Picture Frame type and Wall Hanging.

Vertical: The elevation angle can be adjust. It's best for POS type.

A2.Touch Monitor Why does "Enter Sleeping Mode" appear?
Message "Enter Sleeping Mode" appears on you panel could be the bad connetion of your VGA or DVI port. Please make sure that your VGA or DVI cable is working properly. If same appears, please contact us and describe the problem that occur.
A3.Touch Monitor Do I have to install the driver?
Some of AiM's product can be operate on Windows 7 without install the driver. But for better proformance and calibrate reason, we commend all user to install the driver.
A4.Touch Monitor Can I add or change "Touch Panel" by myself??
AiM does not recommend to add or change touch panel without professional engineer. To change it by yourself may cause the panel to break or cannot perform properly. If you are interesting in Touch Technology please contact us!
A5.touch has two different modes in Windows.
1.Mouse-HID mode. (In Windows the mouse cursor becomes arrow described, pen down and touch function works but only single touch) 2.Digitizer HID mode.(In Windows the mouse cursor becomes bubbles described, pen up and touch function works , support Microsoft multi-touch)
A6.Need to install touch driver or not?
1.We suggest install touch driver in Windows XP, it can support sound and multiple monitors at the same time but limited by Windows XP, only single touch will work. 2.If the operating system is after Windows 7, don’t necessarily have to install the touch driver? 2-1.Install touch driver, touch mode will become Mouse-HID mode, it can support touch sound and multiple monitors at the same time but no multi-touch function. 2-2.No installing touch driver, Digitizer-HID mode has multi touch function but no touch sound. It can’t support multiple monitors at the same time unless the operating system is after Windows7. According to the built in tablet PC setting steps the computer can detect which one has touch function.(only professional edition supports it, not for home edition)
A7.Why does my application stop running while continuing pressing the touch screen?
Please disable Automate Right Clicking of Mouse Function. Touch package>mouse setting>right click setting>auto right click of mouse>cancel.
A8.Why would touch function became disabled in Windows 7_8_10 application?
When this happens, pls try to change touch mode setting= Touch package>advance>HID mode>Cancel Digitizer-Select HID>Mouse-HID.

B. Resistive Touch Panel FAQs?

B1.Resistive Touch Panel What is AiM minimum order quantity (MOQ)?
There are various MOQ requirements for different panel sizes. Please contact AiM.
B2.Resistive Touch Panel What is AiM warranty period?
4 wire touch panel:1year ; 5wire touch panel:3years
B3.Resistive Touch Panel Does a change in tail location necessitate new tooling?
Yes.This is considered a new touch panel design
B4.Resistive Touch Panel What are some highlights of AiM quality?
AiM provides maximum reliability and product lifespan, as well as the benefits of strong R&D and pre/after sales service.
B5.Resistive Touch Panel What is the new (custom) item generation procedure?
LCD or current touch panel drawings are submitted for evaluation. Once it has been determined that no standard (in stock) items meet specified requirements, a customized part number, initial quotation for a sample, and lead time are generated.
B6.Resistive Touch Panel Does AiM provide design integration services?
Yes, please refer to our Design Services section. If you have any questions, please contact us.
B7.Resistive Touch Panel How are AiM products packaged?
Since there is a wide range of touch panel sizes and tail designs, we use a number of different packing boxes. AiM provides inner and outer cartons to secure each touch panel for shipment. Please contact us, if you have any special packaging requirements.
B8.Resistive Touch Panel What are AiM return merchandise authorization (RMA) procedures?
•Customers inform AiM Customer Service of defective item(s).•Customer Service receives item(s) and processes RMA form while informing sales and customer thereof. •Customer Service examines items, reports to customer, and returns referral and new item(s).
B9.Resistive Touch Panel Are AiM devices RoHS compliant?
Yes.
B10.Resistive Touch Panel Are AiM items compatible with ELO or other brand names?
Yes. AiM provides many standard touch panels compatible with ELO and other brand names, please contact Sales for detailed information.
B11.Resistive Touch Panel What are the advantages of AiM products?
• AiM Provides customized products for different applications, including 4/5/wire, Low Reflective, High Light Transmission, true-flat resistive touch products. •Sizes from 3.5” to 24” •Various FPC tails lengths and terminations with different types of connectors available: ZIF, AMP, AMPC and BERG.•Optional front/rear Gasket/Adhesive.•Total control board and driver solution.
B12.Resistive Touch Panel What types of touch panel construction does AiM offer?
We provide ITO Film-ITO Glass, ITO Film-ITO Film-ITO Glass, ITO Film-ITO Film-PC construction for various applications. If you need further information, please contact AiM.
B13.Resistive Touch Panel Why is a FPC tail preferable?
FPC tail is high in adhesive force and flexibility with a small bend radius and available in different tail lengths, pitches, terminations, and customized shapes, e.g. L or U.
B14.Resistive Touch Panel Can an AiM compatible connector be modified into a connector with a latch?
Yes. Please contact our sales staff.
B15.Resistive Touch Panel What is the difference between an integrated tail and FPC tail?
An integrated tail is made from the same material as the ITO film. It has a higher bend radius than a FPC tail. A FPC tail is manufactured from a flexible printed circuit with a smaller bend radius.
B16.Resistive Touch Panel Which control boards and drivers are compatible with AiM touch panels?
AiM-RC-3xxxx series control boards and drivers are available for all AiM touch panels.
B17.Resistive Touch Panel What is the largest panel size offered by AiM?
24”.
B18.Resistive Touch Panel Can standard in-stock AiM panels be adapted for LR functionality?
Yes.
B19.Resistive Touch Panel Does AiM provide EMI-shielded touch panels?
Yes.
B20.Resistive Touch Panel Besides environmental tests, what other tests are employed by AiM?
•Surface chemical resistance test.•Linearity test.•Drop ball test.•Activation force test.• Pen Sliding test.•Loop resistance test.
B21.Resistive Touch Panel Do AiM touch panels have a mean time between failures (MTBF)?
Generally, MTBF applies to finished products. For component parts, mean time to failure (MTTF) usually applies . The MTTF for AiM 4 wire touch panels is 96000 hrs and 280000 hrs for AiM 5 wire touch panels.
B22.Resistive Touch Panel Why do bulges appear on touch panels?
This phenomenon is referred to as “Pillowing”. The cause may be excess air between PET film and glass or improper lamination of the touch panel.
B23.Resistive Touch Panel Are AiM touch panels compatible with Windows 7/ 8 and pen input thereof?
AiM touch panels with AiM-RC-3xxxx series controllers can support pen input in Windows 7/8.

C. Projective Capacitive Touch Panel FAQs?

C1.Projective Capacitive Touch Panel What are the main applications of products?
We focus on industrial, medical, and commercial applications that require high-durability total touch solutions.
C2.Projective Capacitive Touch Panel What is the maximum size of touch panels?
AiM currently offers 3.5” – 55” touch panels and is working to develop larger sizes.
C3.Projective Capacitive Touch Panel What are the maximum number of touch points supported by AiM PCT touch panels?
10 points.
C4.Projective Capacitive Touch Panel Do touch products support dual touch and gesture recognition?
Yes. support dual touch and gesture recognition.
C5.Projective Capacitive Touch Panel What is the construction of AiM PCT touch sensors?
AiM sensor structures are either Glass-Film-Film (GFF) or Glass- Glass (GG). Please contact AiM sales representatives for details.
C6.Projective Capacitive Touch Panel What are the cover glass thicknesses supported by AiM PCT sensors?
AiM touch panels support 1.1, 1.8 and 2.8mm standard cover glass thicknesses. If you require cover glass over 2.8mm, please contact us.
C7.Projective Capacitive Touch Panel Does AiM offer standard true-flat PCT touch panels?
Yes. AiM is working to develop standard true-flat PCT touch panels with a black printed frame. Please refer to the standard drawings in the “Touch panel website” section. If you require custom products, please contact us.
C8.Projective Capacitive Touch Panel What is the difference between cover-glass and décor-glass?
Cover glass is the pure transparent glass used on the surface of AiM standard PCT touch panels. Décor glass is cover glass with additional color printing on the backside (e.g. black frame).
C9.Projective Capacitive Touch Panel What kinds of PCT sensor surface treatments does AiM offer?
Clear, Décor Glass, Anti-glare (AG), and Anti-reflective (AR).
C10.Projective Capacitive Touch Panel What is the surface hardness of PCT touch panels?
The surface hardness of PCT touch panel cover glass can reach MOHS 5. ; When cover glass has an AG or AR coating, surface hardness is 7H.
C11.Projective Capacitive Touch Panel What’s the light transmission rate for PCT touch panels with clear cover glass?
The light transmission rate is affected by cover glass thickness. In general the light transmission rate for GFF construction is 87% ± 3% and 90% ± 3% for GG construction.
C12.Projective Capacitive Touch Panel Does AiM offer PCT touch panels with the COF design?
Yes. We currently offer 3.5” – 21.5” PCT touch panels with COF tails.
C13.Projective Capacitive Touch Panel What are the advantages of AiM PCT COF touch panels?
•The space required for the touch panel is smaller because the controller IC has been integrated with the touch panel, allowing for a more compact design for the system. •The FPC (Flexible printed circuit) can be bent or curved, allowing for easy installation for small-size products. •No connector between the touch panel and the system’s interface will be required.
C14.Projective Capacitive Touch Panel What is the bend radius of the PCT touch panel tail?
The bend radius of the PCT touch panel tail is 1mm.
C15.Projective Capacitive Touch Panel How long should the tail be on a PCT touch panel?
The shorter the better. A shorter tail reduces interference between electronic components.
C16.Projective Capacitive Touch Panel Why must large-size PCT touch panels use more than two tails?
Larger PCT touch panels require more channels. To ensure the quality of touch products, the maximum number of connector pins used is 80. Therefore, large PCT touch panels will have more than two tails.
C17.Projective Capacitive Touch Panel What are the “channels” of PCT touch panels?
PCT touch panels channels refer to the number of X,Y axes.
C18.Projective Capacitive Touch Panel Can AiM PCT touch panels operate in Windows 7/8/10?
AiM PCT touch panels paired with PCT controllers support Windows 7/8/10 inbox drivers.
C19.Projective Capacitive Touch Panel Can PCT touch panels function when there is water on the panel surface?
Water on the surface of the PCT touch panel may cause false touch events. If water gets on the surface of the PCT touch panel, please wipe it dry immediately. However, AiM PCT touch panels paired with current generation AiM PCT controllers have “no false touch when wet” advanced water immunity features installed in firmware. We have completed testing with different liquids. Saline (0.9% NaCl), blood (0.9% salinity), and not even saltwater (3.5% salinity) will cause false touch signals when present on the touch surface.
C20.Projective Capacitive Touch Panel Can PCT touch panels be operated with gloves?
AiM PCT touch panels with AiM PCT control boards are able to detect touches while wearing certain kinds of gloves, including medical and clean room latex gloves, household latex gloves, cotton gloves, and work gloves. Please contact our sales staff for more detailed information.

D. Resistive Touch Controllers FAQs?

D1.Resistive Touch Controllers What types of resistive touch controllers does AiM offer?
AiM-RC-3xxxC series controllers support 4/5-wire resistive touch panels and RS-232 or USB interfaces. AiM-RC-3xxxU series controllers support 4/5-wire resistive touch panels and the USB interface.
D2.Resistive Touch Controllers What types of resistive touch panels do the AiM-RC-3xxxx series support?
support 4/5-wire resistive touch panels.
D3.Resistive Touch Controllers What is the difference between the AiM-RC-3xxxC and AiM-RC-3xxxU series controllers?
The AiM-RC-3xxxC series offers the latest models of resistive touch controllers. AiM-RC-3xxxC controllers operate more smoothly and support USB and RS-232 interfaces. The AiM-RC-3xxxU series is low cost product line and supports the USB only interface. AiM-RC-3xxxU series controllers are still used by many customers.
D4.Resistive Touch Controllers If I would like to incorporate the AiM-RC-3xxxx series IC into my system, what should I do?
Please contact our sales window. We will provide you with a “Hardware Application Guide” which includes relevant specifications, reference circuit diagrams, and a byte order mark (BOM) table to expedite your design process.
D5.Resistive Touch Controllers Can AiM-RC-3xxxx series resistive touch controllers be paired with touch panels manufactured by other companies?
Yes.
D6.Resistive Touch Controllers Have AiM-RC-3xxxx series resistive touch controllers passed ESD testing?
AiM-RC-3xxxx series resistive touch controllers coupled with an appropriate mechanical design can meet IEC61000-4-2 ESD testing standards: Air Discharge 15KV, and Contact Discharge 8KV.
D7.Resistive Touch Controllers Do AiM-RC-3xxxx series resistive touch controllers meet RoHS standards?
Yes. All AiM-RC-3xxxx series resistive touch controllers, including control boards and ICs, are in compliance with RoHS standards.
D8.Resistive Touch Controllers Do AiM-RC-3xxxx series resistive touch controllers provide matching cables and styluses?
Yes. Touch panel cables(option), styluses(option), and drivers will be provided.
D9.Resistive Touch Controllers If I need to extend the length of the RS-232 or USB cable, what is the maximum tolerated distance between the AiM-RC-3xxxx series resistive touch controller and the computer?
•RS-232 cable: about 12 meters(Within the limits). •USB cable: about 5 meters(Within the limits).
D10.Resistive Touch Controllers AiM-RC-3xxxx series control boards support both the USB and RS-232 interfaces. Can both interfaces be connected to the computer and used at the same time?
No. When both interfaces are connected, only the default setting – USB – will work.
D11.Resistive Touch Controllers Why is the cursor not working accurately after the driver is installed?
After the driver is installed, please perform calibration first to make sure the cursor works accurately.
D12.Resistive Touch Controllers Does the new version of AiM-RC-3xxxx series Windows Universal Driver work differently in Windows 2000/XP/2003/2008/Vista/7/8?
Support for touch devices was added in Windows Vista and continues in later Windows versions: (1) Windows Vista/ 7 Professional or more advanced versions have built-in full touch support. (2) Windows Vista/ 7 Starter support only partial touch functions. (3) In Windows Embedded Standard 7, the Tablet PC feature must be selected to support touch. (4) For Windows Server 2008/ 2008 R2, the Desktop Experience feature must be installed to activate touch. (5) In Windows 8 / Windows Embedded 8 Standard / Windows Server 2012, the default setting supports touch. Install the latest AiM-RC-3xxxx series In Windows 2000/XP, and the system will simulate a mouse device automatically. In Windows 2008/Vista/7/ 8, you can instruct the system to simulate a mouse device during installation. Note: Windows Server 2008 does not contain the Desktop Experience feature in the default system setting. It is recommended that you install the touch panel as a “simulated mouse device” to make sure touch functions accurately.
D13.Resistive Touch Controllers If there are two or more monitors connected to the Windows desktop, can multiple touch devices be connected?
Yes. We can provide an instructions manual to help you setup multiple monitors.
D14.Resistive Touch Controllers Can two AiM-RC-3xxxx series devices be supported simultaneously in WinCE?
No. WinCE does not support two or more devices. If you have a special requirement for two AiM-RC-3xxxx devices, please contact our sales staff.
D15.Resistive Touch Controllers Can two AiM-RC-3xxxx series devices be supported simultaneously in Linux?
No. Linux can only support one AiM-RC-3xxxx series device. If you have a special requirement for two AiM-RC-3xxxx series devices, please contact our sales staff.
D16.Resistive Touch Controllers Does AiM-RC-3xxxx series Linux Driver support “Simulated Mouse” and “Simulated Keys”?
Yes. AiM-RC-3xxxx series Linux Driver or later versions can support these functions.
D17.Resistive Touch Controllers Does AiM-RC-3xxxx series Linux Driver support “Panel Rotation”?
Yes. Please contact our sales staff for more detailed information.
D18.Resistive Touch Controllers If the hardware platform is ARM or MIPS and the system is Linux or Android, can AiM-RC-3xxxx series provide drivers?
The architecture of ARM or MIPS is RISC (Reduced Instruction Set Computing). Please contact our sales staff. We will provide you with AiM-RC-3xxxx series Linux kernel driver source code for you to drive your AiM-RC-3xxxx series device after you fill out your company profile information and sign the NDA.
D19.Resistive Touch Controllers How do I contact AiM if I have other technical questions?
Please follow the links [ Message board ] or e-mail and fill out your requests. We will reply as soon as we can.

E. Projective Capacitive Touch Controller FAQs?

E1.Projective Capacitive Touch Controller What is the capacitive touch technology used in AiM PCT touch controllers?
AiM PCT touch controllers employ mutual capacitance touch technology, using the sensing and driving lines in the two conductive layers of the touch panel to detect the location of the touch.
E2.Projective Capacitive Touch Controller Can AiM PCT touch controllers support projected capacitive touch products made by other companies?
Yes. AiM PCT touch controllers support any projected capacitive touch products that meet AiM controller design criteria.
E3.Projective Capacitive Touch Controller Which IC’s do AiM PCT touch controllers use?
AiM PCT touch controllers use eeti controller IC’s.
E4.Projective Capacitive Touch Controller If customers would like to incorporate the PCT IC onto their system’s main board, can AiM support this kind of design?
Yes, please contact AiM sales staff if you have relevant requirements.
E5.Projective Capacitive Touch Controller What EMC standards do the AiM PCT controllers meet?
meet IEC61000-4-3 Level III (RS 10V/m) and IEC61000-4-6 Level III (CS 10Vrms) standards. Others are met RS & CS 3V specs.
E6.Projective Capacitive Touch Controller Why are the EMC specs different for different AiM PCT controllers? Can the customer adjust the parameters themselves?
Due to differences in design for each AiM PCT controller, the EMC specs will vary. Customers can adjust the parameters but cannot alter the firmware themselves.
E7.Projective Capacitive Touch Controller What is COF?
COF stands for “Chip on Flex”. It means the controller IC is directly mounted on the touch panel’s FPC tail.
E8.Projective Capacitive Touch Controller What system interfaces are available for PCT COF touch panels?
USB, UART, and I²C interfaces are available.
E9.Projective Capacitive Touch Controller Does AiM provide PCT controllers with custom COF designs?
Yes. AiM provides custom design services for COF PCT controllers.
E10.Projective Capacitive Touch Controller What operating systems do AiM PCT touch controllers support?
You can download drivers suitable for your OS version from the AiM Download website. If the operating system you are using is not listed, please contact AiM sales representatives.
E11.Projective Capacitive Touch Controller What hardware platforms do AiM PCT drivers support?
All AiM PCT drivers are based on the X86 system and ARM based Linux embedded system. Please contact our sales representatives for other hardware platforms.
E12.Projective Capacitive Touch Controller Do AiM PCT controllers support ARM based Linux and Android OS?
Yes, for ARM based Linux and Android OS, AiM will provide the source code for customers to develop drivers themselves. Please contact AiM sales staff.
E13.Projective Capacitive Touch Controller If the hardware platform is ARM and the corresponding system platform is Linux or Android, can AiM provide supporting drivers?
If you use an ARM hardware platform, it runs Reduced Instruction Set Computing (RISC). Please contact us to provide your company profile and sign a NDA. AiM will provide the source code for you to drive our AiM devices successfully.
E14.Projective Capacitive Touch Controller How do I use multi-touch on Linux or Android operating systems?
You can use the AiM source code for Android to drive the AiM hardware device and use Android’s multi-touch applications for multi-touch operation. For Linux, the inbox drivers of Linux Kernel 3.0.0 or later versions support AiM USB devices, and AiM RS232 interface is supported by the inbox drivers of Linux kernel 3.2.0 or later versions. If the Linux operating system that you use is not the kernel versions mentioned above, you can drive AiM hardware devices by using AiM driver source code, and using Linux multi-touch applications for multi-touch operation.
E15.Projective Capacitive Touch Controller How do I update the firmware of AiM PCT controllers?
AiM offers the utility Update Tools for customers to update their firmware in the field. If you need the software, please contact our sales staff.
E16.Projective Capacitive Touch Controller Is there a limit to how many times the firmware can be updated?
Except in situations where a sudden power outage may cause damage to the IC, there is no limit as to how many times the firmware can be updated on the IC.
E17.Projective Capacitive Touch Controller Can the parameters of AiM PCT controllers be adjusted?
AiM can offer utility programs for the customization of certain parameters on PCT touch controllers. If you need the software, please contact our sales staff.
E18.Projective Capacitive Touch Controller Can I copy the parameter setting to other AiM PCT controllers?
Yes. The AiM utility Update Tools allows the parameter setting to be copied to other AiM PCT controllers, making it more efficient to set the parameters correctly during production or before delivery. If you need the software, please contact our sales staff.

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AiM Touch Technology Co., Ltd.
TEL : +886-2-2886-6600
FAX : +886-2-2886-6611
e-mail : ts@aimtouch.com
service time : 08:30 ~18:00 (GMT+8:00)
Address : No.9, Ln. 10, Sec. 4, Chengde Rd., Shilin Dist., Taipei City 11166, Taiwan (R.O.C.)